Privacy Policy

Last modified: Mar, 2014

Earl’s Court Group is an independent organization registered in Sri Lanka with business interest over different industries both in Sri Lanka and overseas. Our web services offer information and images related to our services and products.

Information we collect on our website

We collect information to provide better services to all of our users and in order to understand certain client requirements – from figuring out basic stuff like which language you speak, to any information which will help us to serve a customer better.

We collect information in two ways:

  • Information you submit willingly. Certain web pages request you to enter information such as your name, email address, telephone number, credit card number, etc
  • Traceable information. We may collect information about the services that you use and how you use them. We will monitor each guest access to our pages to ensure that our web pages are focused and are accessible by all potential customers. We may collect information such as your IP address, location, preferences, etc. Some of these requirements change from time to time and may not be listed anywhere.

How we use information we collect on our websites

We use the information we collect from all of our services to provide, maintain, protect and improve them. We ensure we know as much as information of browsers of our website to facilitate the needs and taste of the majority of the users.

We use your email address to send information out to you on our services and products from time to time. We may also request your quartly and annual feedback on our services and as related.

If you write to us, we maintain all past records of such emails, text messages, chat history etc. these records will be held on our records for over 3 years or shorter depending on the need and usability of such records.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Earl’s court processes personal information on our servers in many countries around the world as mirror servers. We may process your personal information on a server located outside the country where you live.

Transparency, choice and control

We all have different privacy concerns. As an organization we respect and value each and every one of them. Therefore

  • You will be able to review and/or control some of the information you entered in to our system after sometime.
  • You may edit certain information on our servers. However Earl’s Court may restrict some activities due to concerns related to IT security.
  • You may also write to our administrator of any information which needs changes, control or even deletion. We will process this as a back office activity and may cross check your identity to maintain high information security.

Information you share

If you are not too sure of what you are sharing, please do not expose them. Most of the information you share is not publicly available from our system or servers. But may be available through 3rd party social websites.

Information we share

We do not share personal information with any 3rd party unless contracted by Earl’s Court Group or its subsidiary. In such situations we may request a 3rd party to abide by our Privacy Policy. We may use your information;

  • With your consent

    We will use some of your information with your consent and will not publish them unless you authorized to do so. However we may contract 3rd party companies to review and analyze customer information for our behalf. In all situations we will request such companies to adhere to our code of practice and information security.

  • For legal reasons

    We will be compelled to expose some information to a designated entity to;

    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of Earl’s Court Group and its subsidieries or the public as required or permitted by law.

If we plan or execute a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Information security

We work hard to protect our users and our systems from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • Some of our websites uses SSL certifications
  • We restrict access to personal information to unautherised employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

Application

Our Privacy Policy applies to all of the services offered by Earl’s court Group, associated subsidiaries. and its affiliates, including services offered on other sites (such as our advertising services), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you while accessing our pages. Our Privacy Policy is applicable for the products and services with in our group only.

Enforcement

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page. You may contact us directly to access previous version of our Privacy Policy.

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